Customer Experience - Reviews

What is a review and what purpose does it serve for a small company when looking to market their business? 

Customer reviews are opinions or assessments of a product or service, usually left by a customer who has purchased or used it. These reviews can be posted on several platforms, including social media, review websites, and company websites.

For small businesses, customer reviews have several marketing benefits, such as:


Where can I find reviews of my business?

Customer reviews are a valuable tool for small businesses. They can help to build trust and credibility, increase sales, improve customer service, and generate leads. But where can small businesses receive reviews? Here are some popular platforms:

It is important to note that not all reviews are created equal. Some review websites have more credibility than others, and some reviews are more likely to be biased. It is important to do your research and choose review websites that are reputable and that have a good track record of providing accurate and unbiased reviews.

How to handle negative reviews and use them for your business development plan?

Negative reviews can be difficult to handle, but they can also provide valuable opportunities for businesses to learn and grow. Here are some tips on how to handle negative reviews and use them for your business development plan:

How to handle negative reviews - 10.08.23.mp4

Why is it important to respond to negative reviews?

Negative reviews can be a source of anxiety for businesses, but they can also be an opportunity for growth. Responding to negative reviews from customers can help to build trust and credibility, improve customer service, and attract new customers. Here are some reasons why responding to negative reviews is so important:

By responding to negative reviews from customers, businesses can turn a negative experience into a positive one. This can help to build trust and credibility with customers, improve customer service, and attract new customers. So the next time your business receives a negative review, don't ignore it. Take the time to respond professionally and constructively, and use the feedback to improve your business.

What is needed for a good negative review response - 11.08.23.mp4

how to structure a professional review response to a negative review from a customer/business?

Here are some tips on how to formulate a good response to a negative review: